In this conversation on the Transform Now Podcast by SS&C Blue Prism, I dig into something most organizations haven’t confronted yet: the real way work gets done has almost nothing to do with what’s officially documented.
It runs on an invisible contract—emails, workarounds, spreadsheets, and informal agreements that people built because the official process does fit on how to make real work happen.
AI doesn’t replace that. It reveals it.
And that reveal is a gift if you’re paying attention.
We talk about why bottlenecks get solved by human creativity and psychological safety, not automation. Why the AI relationship should be treated like human upbringing—earning trust, getting guardrails, building toward autonomy.
And why the biggest risk isn’t adopting AI too slowly. It’s redesigning workflows without understanding how people actually behave.
If you lead a team, run a business, or just want your time back for the thinking that matters, this one’s worth listening to and reading about.
Listen or watch the full conversation
- YouTube: https://lnkd.in/gn_NSXtp
- Apple Podcasts: https://lnkd.in/g2gC6DV2
- Spotify: https://lnkd.in/ga8Zgje9
📖 Grab the book: https://lnkd.in/gC-Tk9xC
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