An Inbox Between Us: AI and the Reality of Modern Work

It’s the first time I’ve heard the idea of feeding AI all of the back and forth and almost getting it to understand the culture of the organization. That is an interesting concept.

If you already have a dysfunctional organization and you AI optimize it, you’re just heightening your dysfunction. I really appreciate you bringing that up.

It’s not a book about AI. AI is involved, but this is more about people self-reflecting, going back and understanding their role, their foundation, their behavior.

Your book really helps us ask, 'What do we need to do to be the most operationally effective that we can?' It's such a great place to look at the characteristics and behaviors organizations carry.

Writing and launching a book is really a form of product management. You start talking about tradeoffs, compromises, launch decisions, and things you second-guess later.

I have so many examples coming to mind of teams in the AI transformation process that this friction bubbles up because the self-reflection was not done.

Every section of your book came down to making the case for really getting to know what is going on so that then when you start to make these decisions you can be making them in the right way.

I love that concept of lived experience and lived consequence. The ability to adapt and evolve with the business is a very human thing.

You make a connection, David, that I think is so fundamental and yet I think very few people think about. AI thrives where thinking thrives. Without that foundation, it remains a shiny demo. With it, it becomes a lever for transformation. And again, I'm seeing so many leaders that see AI as being able to replace the thinking.

You bring up the old adage of garbage in, garbage out, and replace that with behavior in, behavior out.

This is creating relevance and it is allowing individuals to be remarkable, not redundant.

By reading this, you realize you have a lot more control than you realize. It gives practical insight on a way of thinking to be prepared for change.